The Glasshouse International Centre for Music
Tyne & Wear
£32,467 per annum
Employer The Glasshouse International Centre for Music

Senior Technician (Training & Development)

Deadline for applications: Open – apply today!
Reports to: Technical Manager
Location: The Glasshouse International Centre for Music
Working hours: 40 hours per week
Salary: SCP 32, £32,467 per annum

About The Glasshouse International Centre for Music 

We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum- selling performers.  And where youth choirs and tambourine- shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.

Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live- streamed performances and digital lessons. 

About you  

Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds like you, here are some specific types of experience that will help you hit the ground running. 

It would be great if you had experience and knowledge of: 

  • Knowledge of technical operations for live events, gained through either at least three years professional experience working in venues or external sites (with a capacity of at least 400 seats) 
  • Proven experience of high competence in one or more of the following disciplines: lighting, audio, audio visual, Health & Safety, production management, stage management
  • Ability to read and implement technical layout plans
  • Developed IT skills and ability to assimilate new technology and software
  • In depth knowledge of Health & Safety Legislation and safe working practices including noise at work and working at height
  • Experience of safe operation of flying systems, including basic rigging knowledge and experience of operating motor chain hoists, with ability to read rigging plans
  • Line management and motivation of multi-disciplined technical staff (permanent and freelance/casuals), 
  • An organised yet flexible approach and ability to work to tight deadlines whilst remaining calm under pressure
  • Demonstrable ability to work as a team and under your own initiative
  • Excellent attention to detail
  • Good written and verbal communication skills, with the ability to talk to people on their own level and to create good relationships within the team and with other departments
  • Ability to be creative and resourceful in problem-solving
  • Willingness to work flexibly across a 7 day-a-week rota to include evenings, weekend and bank holidays

It also helps if you have:

  • IOSH qualification and/or experience of preparing Risk Assessments and Method Statements (or willingness to undertake within 2 years)

Overall purpose of the role

  • To manage training and development within the Technical Team
  • To line manage the Deputy Senior Technician and Stage Technicians
  • To support producing the Technical Rota, ensuring events are staffed appropriately
  • To regularly work on events
  • Work with the Technical Manager and Senior Production Manager on the implementation of all aspects of Health & Safety legislation within the Technical Team
  • Work with the Technical Manager to implement all statutory inspections of technical machinery & equipment
  • To deputise for the Technical Manager, as required

You’ll be responsible for: 

Continuous Improvement ,Training & Development: Manage training and development within the team through identifying opportunities and delivering training to members of the team, ensuring they remain updated with industry advancements and best practices.

  • Manage the training matrix
  • Collaborate with the Technical Manager to pinpoint areas for process enhancement, new technology adoption, and team skill development  
  • Deliver and facilitate training 
  • Through line management processes, identify areas for industry relevant personal development
  • Create and manage inductions, training certifications and programs to develop skillsets within the team

Team Management: Directly manage and provide guidance, support, and mentorship to a team of Stage Technicians, fostering a culture of excellence and continuous learning. 

  • Line manage the Deputy Senior Technician and Stage Technicians
  • Inspire, motivate, and develop, providing leadership, advocacy and representation within the Technical Team
  • Ensure the right support and technical systems are in place for Technicians to work to the best of their ability
  • Conduct regular 1-2-1 meetings and PDR/Appraisals with reporting team members
  • Lead any performance reviews and disciplinary proceedings of reporting team members
  • Act as an on-call Duty Technician, as part of a shared responsibility with other senior members of the team (includes on call payment)
  • Deputise for Senior Technician (Scheduling) and Technical Manager, when required

Administration: Oversee administrative functions of all Training and Development, ensuring that processes are streamlined and documentation is consistently up to date. 

Event Staffing Management: Support senior members of the team in managing allocation of Technical Production staff and contractors to all events, through thorough pre-planning and resourcing, guaranteeing each event can be produced to the highest technical and safety standards. 

  • Manage and allocate all staffing for events (including freelance contractors)
  • Produce staffing rota by agreeing staffing requirements with Production Management team and Technical Manager
  • Work with Technical Co-Ordinator to oversee booking and management of casual staff and freelance contractors

Safety & Compliance: Proactively support Technical Manager and the team to ensure all events comply with health and safety regulations. Following guidelines, take responsibility for always working safely in all areas of the venue.

  • Work with the Technical Manager to develop and encourage safe working practices (compliant with Health and Safety regulations) in all aspects of the department’s work and to ensure awareness of legislation changes within the sphere of operation.
  • Work with Technical Manager to ensure any equipment allocated for events has been maintained to a high standard and meets the requirements of all statutory Health & Safety regulations
  • Ensure production of Health and Safety documentation (ie Risk Assessments) for events

Client Relations: Cultivate robust relationships, focusing on clear communication and exceeding client expectations.

  • Collaborate with internal departments and external clients, sustaining and developing new and existing relationships 

Reporting: Collaborate with members of the team on event outcomes, technical challenges, and performance. 

  • Assist Technical Manager and senior members of the team in reviewing processes and events, for further analysis and strategic planning. 

Maintenance & Inspections: Support Technical Manager during planning and implementation of all maintenance & H&S inspections on technical equipment

  • Work with Technical Manager to ensure staffing levels are correct for statutory inspections and preventative maintenance of all technical equipment

Policies & Procedures: Adhere to and enforce all organisational policies, including but not limited to Safeguarding, Health & Safety, Customer Care, Inclusion, Equity, and Diversity.

  • Ensure reporting staff are aware of and adhere to all organisational policies and procedures

Events: To work on events, shows and rehearsals as part of the Technical Production teams 

  • Undertake duties as a Technician, if required (see separate Technician Job Description for duties)

Other duties

All other duties as may reasonably be required:

  • Undertake other duties appropriate to the seniority of the post and in line with the needs of the organisation.
  • Accept appropriate individual responsibility for the observance, promotion and implementation of Health & Safety, Safeguarding, Customer Care, Inclusion, Equity and Diversity, Discrimination, Bullying and Harassment and all other policies with the Trust.
  • Where relevant, ensure appropriate safeguarding is in place for children, young people and adults at risk, working closely with relevant colleagues to maintain consistency and high standards
  • Help the Technical Team to work efficiently and to the highest standards

But don’t worry If you’re not a perfect match for the job description and criteria, we’d  love  you to apply anyway. We are more interested in your determination, positivity, and willingness to get stuck in.

Our commitment to your development

At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So you’ll work closely with your manager to identify what your training  journey will look like. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it.

This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through training and support, we’ll help you develop the skills and knowledge you need to thrive in your role.

Diversity, Equality, and Inclusion

At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and experiences are valued so everyone can be themselves. 

Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your background or the challenges you’ve faced.

For example, we would love to hear from you if you: 

  • Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
  • Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others) 
  • Grew up in a family receiving Universal Credit or state benefits
  • Have ever lived in council or social housing or been on the housing register
  • Have ever lived in sheltered accommodation or experienced homelessness
  • Experienced being in care at any point in your life
  • Have been a refugee or asylum seeker
  • Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced racism 
  • These are some common examples of challenging circumstances but there may be others.  Everyone is welcome to apply. 
  • We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age, disability or any other protected characteristic as outlined in the Equality Act 2010. 

Safeguarding children, young people and adults at risk

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate. 

Our application process

Closing date for applications: We’ll be reviewing applications as they’re received, so please apply early!

We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine, so If you have any questions about the role or the application process, please contact Lois, People Coordinator at recruitment@theglasshouseicm.org